Refund policy

Return & Refund Policy – Carane Beauty

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At Carane Beauty, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of our products (cosmetics and personal care items), we do not accept returns or exchanges once an order has been opened or used, for hygiene and safety reasons.

We only accept returns in the following cases:

You received a damaged product
You received an incorrect product
Your order arrived defective upon delivery

In these cases, you must contact us within 48 hours of receiving your order.

2. Conditions for Return Requests

To be eligible for a return or refund:

The product must be unused and unopened
The product must be in its original packaging
Proof of purchase (order number or receipt) is required
Photos or videos of the issue may be requested

3. Refunds

If your return request is approved:

A refund will be issued to the original payment method
Refunds are processed within 7–10 business days, depending on your bank or payment provider

Please note:

Shipping costs are non-refundable
We do not refund products damaged due to improper use

4. Exchanges

Exchanges are only accepted if:

The product received was incorrect or defective

If approved, we will send a replacement product at no additional cost.

5. Non-Returnable Items

The following items are non-returnable:

Opened or used cosmetic products
Items purchased during promotions or sales
Gift cards

6. Order Cancellation

Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.

7. How to Request a Return or Refund

To request a return or refund, please contact us with the following information:

Order number
Description of the issue
Photos or videos (if applicable)

📧 Email: info@caranebeauty.com

Carane Beauty
Committed to quality, care, and customer satisfaction.